We’re not liable for any damage once our products have been collected from us, I.e. - any damage to cakes when transporting is not our responsibility, but instead the customers. Many of our products are delicate so please treat them with care. We cannot be liable for any postal damage. We will try our best to claim for you for any damages due to courier companies mishandling the products, but this cannot be guaranteed. All deposits are non-refundable. If you need to cancel an order your deposit will be kept and transferred to another date/order of your choice. We cannot be liable for any delivery delays for postal orders. We send your parcels out with a confirmed delivery date in mind, but postage delays may still occur. No orders are contractually booked in until a deposit is paid. We will not chase you for your deposit and it must be made when wanting to book in your order. Any deposit placed later than agreed may result in your previous booking been void due to availability changes. Any cancellations are subject to a 20% of the order cancellation fee. It is your responsibility to provide us with your correct details when ordering. We will not chase you for correct addresses so please ensure that all details are correct such as a door number as otherwise your order will be cancelled. We do not cater to any allergies. Please DO NOT order if you have any allergies. We use and work in a kitchen handling nuts, peanuts, gluten, soya, dairy, eggs, and any other allergens. 

Privacy policy - your privacy is important to us, and any information given such as your name and address will only be used by Baked by Allina staff to process and pack your order. Your information will not be shared with any other business, person, or organisation. All photos and information are the property of Baked by Allina and must not be used for any other advertisement unless by Baked by Allina, this would be false advertisement. You must gain the owner’s permission and a breach of this may result in legal action. All photos of your cakes or bakes remain the legal right of Baked by Allina If ordering a cake, we cannot guarantee an exact replica of any inspiration photos provided. We’ll try our best to source the same products, but this isn’t always possible. Please make sure that everything on your order invoice is correct before agreeing as paying your deposit is you agreeing to the contract. If ordering a cake with fresh flowers you acknowledge that these are not edible and must be removed before cutting and consuming the cake. Some products such as cake toppers, flowers and other decorative instruments may not be edible. If ordering a 2-tier cake or more, please be aware that the cake will include dowels for support, and these must be removed before eating. All cakes and bakes are made fresh to order and must be stored appropriately by you, the customer by not keeping them in direct sunlight or heat. All bakes are best kept refrigerated for maximum freshness.

Thank You.